A new semester began this week at Johnson University, where I resumed my role as the professor for a Marketing and PR class. I went into the class fully prepared, syllabus in hand, ready to bestow great knowledge and insight. But it was I who left changed last night by a simple truth spoken by a guest speaker, Stanley Taylor, a beloved friend of mine from Knoxville Leadership Foundation. It is a truth that I know, a truth that I hold dear, a truth that I have taught. But when

The term “touchpoints” has been used in marketing for a long time. But the concept of it is still lost on some people. Every interface you have with your target audience – be it your web site, signage, Twitter page, business card, an advertisement, print materials, phone call, hold message, voice mail … these are all touchpoints; and they are all opportunities to present your message. Stop for a moment and think about how many of these touchpoints you experience as you go th